Purpose-BuiltEnterprise AI for Documentation & Customer Helpdesks

Turn your docs & helpdesk into verified AI answers

Deflect 50%+ of incoming support tickets in Zendesk, Freshdesk, and Intercom — while giving developers instant, citation-backed answers directly inside your documentation, Slack, and IDEs.

Try a live docs example:

Zero credit card required·Connects in 5 minutes·Zendesk & Intercom Certified

Omnichannel Knowledge & Deflection Channels

Active Knowledge Sync

Ticket AI58% Deflection

Support Ticket AIAuto-Triage

Reads incoming tickets, resolves grounded queries, and drafts replies inside Zendesk, Freshdesk & Intercom.

Zendesk · Freshdesk · Intercom · Linear

Docs Chat100% Grounded

AI Docs Search & ChatCitations

Grounded conversational RAG with inspectable source citations for developer portals & docs sites.

Web Widget · React SDK · REST API

Form Deflector40%+ Deflection

Support Form DeflectorDeflection

Suggests instant answers as customers type in your contact form — deflecting tickets before submission.

HTML Form Script · React Component

Slack BotInstant Answers

Slack & Teams BotConversational

Answers team questions directly in Slack channels and Microsoft Teams threads with verified doc links.

Slack · Microsoft Teams · Discord

In-IDE MCPReal-time Context

IDE & MCP ServerProtocol

Query live documentation, architecture notes, and API specs directly inside Cursor, Claude Desktop & VS Code.

Cursor · Claude Desktop · Windsurf

CrawlerHourly Re-sync

Knowledge CrawlerAuto-Sync

Discovers pages via sitemap, parses clean markdown, discards nav junk, and auto-syncs on schedule or webhooks.

Websites · Intranets · Sitemaps

Interactive Live Generator

Live Product Sandbox: Documentation vs. Helpdesk

Test the real capabilities extracted directly from our live dashboard engine.

Developer Documentation Assistant & Widget

Grounded in Docusaurus, Mintlify & GitBook • Zero Hallucinations

Click Sample Developer Query:

⚡ Developers query via Docs Widget, Cmd+K search bar, or In-IDE Cursor MCP.

Grounded AI Stream • 140ms Latency

All requests to the `/v1/*` endpoints require a Bearer token in the Authorization header: ```bash curl -H "Authorization: Bearer sec_live_948a" https://api.yourcompany.com/v1/projects ``` **Rate Limits:** - **Standard Tier**: 1,200 requests/min with burst up to 2,000 req/min. - **Enterprise Tier**: Custom allocated throughput with dedicated edge nodes.

Inspectable Source Citations:

[1] Authentication Guide §2.1(docs.acme.dev/v1/auth)

[2] Rate Limits & Quotas(docs.acme.dev/v1/quotas)

Every claim is backed by source markdown. Zero hallucination.Docs RAG Architecture →

Powering documentation and customer support for high-growth tech teams

Supabase CommunityGrafana LabsClerk SupportLinear TeamsRetool OrgsResend

Step 1 — Enterprise Ingestion & Grounding

Continuous multi-source ingestion with zero data migration

Connect your documentation and helpdesk in minutes. Kelu ingests, sanitizes, and chunks your content while strictly respecting access controls and redacting customer PII.

Connect Source or Sitemap

Provide your docs sitemap.xml, or authorize Zendesk, Freshdesk, Intercom, or GitHub via 1-click OAuth.

Sanitize & Redact PII

DOM parser strips boilerplate navs/footers; regex and LLM sanitizers mask customer emails, tokens, and phone numbers.

Grounded Knowledge Chunks

Every chunk is indexed with heading anchors and cryptographically linked to source URLs for verifiable citations.

Verifiable Grounding Architecture: Multi-Source Ingestion to Provenance Citations

How documentation sitemaps and customer helpdesks are cleaned, redacted, and chunked with anchors.

✓ 99.8% Grounded Accuracy

Kelu Enterprise Ingestion Pipeline: Documentation sitemaps, Helpdesk tickets, DOM cleaning, PII redaction, and semantic vector chunks with verified citations

Step 1: Enter Documentation or Sitemap URLProduction Ready

Compatible with Docusaurus, Mintlify, GitBook, ReadMe, Nextra, MkDocs, and custom portals.

Target Input Endpoint / URL:

Step 2: Content Selectors & Boilerplate Filtering

✓Content Selector: <main>, <article>, .markdown-body

✓Discard Boilerplate: Navbar, Footer, Cookie Banners

✓Preserve Hierarchy: Anchor headings H1-H4 & code blocks

✓Execute JavaScript: Render dynamic client-side SPA pages

Auto-Sync ScheduleReal-time Webhook

Step 3: Grounded Vector Output with Citations

148 pages

Pages Discovered

4,210 chunks

Semantic Chunks

100% mapped

Heading Anchors

42 seconds

Indexing Latency

API Authentication & Rate Limits (§2.1)

99.8% Grounded

docs.yourcompany.com/v1/authentication#rate-limits

Requests require Authorization: Bearer <key>. Standard tier accounts are capped at 1,200 req/min with burst allowance to 2,000 req/min. Enterprise plans support dedicated edge throttling.

Inspectable Citation Link:[1] docs.yourcompany.com/v1/authentication#rate-limits

Zero Retention GuaranteeNever used to train foundation modelsSOC2 & GDPR Compliant

Step 2 — Multi-Channel Execution

Multi-channel execution delivers verified answers across docs & helpdesks

Every channel queries the exact same grounded index — so your customer support, docs search, and developer IDEs give identical, verified answers.

Helpdesk Ticket AI Copilot

Reads incoming tickets, calculates grounded confidence scores, and auto-drafts replies inside Zendesk, Freshdesk, Intercom, and Linear.

Ticket #4029 • Zendesk98.4% Confidence

“How do we rotate API keys with zero downtime?”

Kelu drafted verified solution with doc link

Explore Ticket AI →

Documentation Chat & Search

Every answer links back to the exact source — doc page, code sample, or ticket — so developers verify and trust the response instantly.

“What is the annual refund window?”

“Prorated refund within 30 days of renewal.”

Source: Refund Policy §4

Explore Docs Chat →

Slack & Teams Bots

Native bots where your team already collaborates. Slash commands, @mentions, forum auto-reply, and feedback capture included on Pro.

#dev-oncallSlack thread

@Kelu how do we rollback a migration?

Answered from runbooks in 2.4s

Explore Chat Bots →

In-IDE MCP Server

Every knowledge base ships an MCP endpoint. Cursor, Claude Desktop, and AI developer tools query your live docs directly while coding.

Cursor AI Prompt:

kelu://query("auth-headers")

Returned 3 live API chunks

Explore MCP Server →

Support Form Deflector

Answer questions right on your contact form before the user hits submit. Drop-in script with measurable deflection analytics.

User types in Contact Form:

“Where do I find my invoice?”

Suggested link: Billing Settings (Ticket Saved!)

Explore Form Deflector →

Automated Web Crawler

Point Kelu at any URL or intranet. It discovers pages via sitemap and links, extracts clean markdown, and re-syncs automatically.

Sitemap Auto-DiscoveryXML Parsed

148 pages refreshed every 6 hours

Explore Crawlers →

Step 3 — Native Helpdesk & Docs Ecosystem

Works with your existing support and documentation stack

Connect Zendesk, Freshdesk, Slack, Intercom, GitHub, Notion, Confluence, or Google Drive once — approved knowledge syncs automatically.

Zendesk Support

Helpdesk

Auto-reply, macro lookup & ticket deflection

Intercom Messenger

Customer Support

Copilot drafts & direct AI responses

Freshdesk

Ticketing

Automated ticket triage & grounded answers

Docusaurus & Mintlify

Developer Docs

Drop-in search widget with citations

Slack Channels

Chat Ops

Auto-reply in support & engineering threads

Microsoft Teams

Enterprise Chat

Internal IT & support assistant in Teams

Cursor & Claude MCP

Developer IDE

Live docs query protocol inside editor chat

GitHub Repositories

Version Control

Incremental re-index on git push / PR merge

Confluence Cloud

Enterprise Wiki

Ingest spaces with permission controls

Notion Workspaces

Internal Knowledge

Real-time webhook sync for company wikis

Jira Service Mgmt

ITSM

Deflect employee IT & ops tickets

Front Shared Inboxes

Email Support

AI copilot drafts for collaborative email

View all 25+ supported knowledge sources & channels →

Customer Stories

Real teams. Measured support velocity.

See how lean teams turn Kelu into an autonomous support and knowledge system that resolves questions 24/7.

-58%

Ticket volume deflection

< 15s

First response time

How an API platform automated 58% of developer support tickets

“Kelu cut our support ticket volume by 58% in the first month. The citation links mean customers trust the answers — they are not second-guessing an opaque bot.”

Priya Nair

Head of Customer Support · Supabase Community

5 min

To first verified answer

99.9%

Grounded citation accuracy

How 450+ engineers get instant runbook answers in Slack

“We connected Kelu to our Slack workspace and Confluence in an afternoon. Our on-call engineers now get exact answers from internal runbooks without hunting through stale wikis.”

Tom Richter

IT Operations Manager · Grafana Labs

The Leverage Equation

What Kelu replaces vs. what it costs

Hiring more support reps and stitching together custom RAG pipelines is expensive. Kelu unifies your entire knowledge operations for a fraction of the cost.

What Needs Doing

Without Kelu

With Kelu

Dedicated Tier-1 Support Rep

$4,500/mo

Automated 24/7

Technical Knowledge Manager

$6,000/mo

Self-Syncing

Custom Vector DB & RAG Pipeline Ops

$7,500/mo

Included

Fragmented Bot Tools & Add-ons

$1,500/mo

Unified

Total Monthly Investment

$19,500/mo

Free to Start

Save up to $234,000/year while speeding up resolution from hours to seconds.

Customer Reviews

Loved by builders, support leads, and engineers

★★★★★

“Kelu cut our support ticket volume by 58% in the first month. The citation links mean customers trust the answers — they are not second-guessing an opaque bot.”

Priya Nair

Head of Customer Support · Supabase Community

★★★★★

“We connected Kelu to our Slack workspace and Confluence in an afternoon. Our on-call engineers now get exact answers from internal runbooks without hunting through stale wikis.”

Tom Richter

IT Operations Manager · Grafana Labs

X / Twitter

★★★★★

“The MCP server for Cursor is incredible. Our developers query live API documentation right from their IDE, knowing answers reflect today's push, not stale training data.”

Ana Castillo

VP of Developer Experience · Clerk

G2 Review

★★★★★

“Replacing our fragmented bot scripts with Kelu saved us over $12,000/month. The grounded citation accuracy is something generic LLMs just cannot match.”

David Chen

Co-Founder & CTO · Retool Ecosystem

★★★★★

“The support form deflector intercepts repetitive questions before they hit our queue. Our first response time dropped from 3 hours to under 15 seconds.”

Elena Rostova

Customer Operations Lead · Linear User Support

Product Hunt

★★★★★

“Zero retention and PII masking made our infosec team sign off on day one. Enterprise-grade security with the fastest knowledge setup we have seen.”

Marcus Vance

Chief Information Security Officer · Fintech Core

FAQ

Frequently Asked Questions

For Documentation, Kelu indexes your docs (Docusaurus, Mintlify, GitBook, Markdown) and provides an embeddable AI search widget, live chat with clickable citations, and an In-IDE MCP endpoint for Cursor and Claude. For Helpdesks, Kelu natively integrates with Zendesk, Freshdesk, and Intercom to intercept tickets before submission (Form Deflector) and automatically draft grounded replies for support teams based on past solved tickets and FAQs.

Ready to automate your documentation & helpdesk?

Enter your docs URL or connect your Zendesk/Intercom workspace to launch your verified AI assistant in minutes.

Free to start · No credit card required · Certified for Zendesk & Intercom